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Knowledge Base
Billing & Payments
Billing & Payments
Help with invoices, charges, payments, credits, and billing documents.
Understanding Charges & Costs
Why does my invoice look higher or different this month?
Are charges pro-rated, recurring, or one-off?
Why does it look like I’m being billed twice?
How do I understand the line items and fees on my invoice?
Invoices & Documents
Can invoices be resent by email?
How do I get a copy of my invoice?
How often are invoices issued and when should I expect them?
Can invoice details, such as the company name, be changed?
Can I get a statement of account?
Where are invoices sent and can I change the billing email address?
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Payments, Credits & Refunds
When will a refund be issued and how will I receive it?
How are credits, rebates, or adjustments applied to my account?
What happens if a payment is late or overdue?
How do I make a payment?
