What happens if a payment is late or overdue?
Short answer
If a payment is late, the invoice will remain outstanding until payment is received. Reminder notifications may be sent until the balance is cleared.
When a payment is considered overdue
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Payments are due according to the terms on your invoice
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If payment is not received by the due date, the invoice becomes overdue
What to expect if a payment is late
If a payment is overdue:
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Reminder notifications may be issued
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Your account balance will remain outstanding
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Further action may be taken in line with your agreement
Paying the invoice clears the outstanding balance and stops further reminders.
What to do if you’re having difficulty paying
If you’re experiencing issues making a payment:
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Contact us as soon as possible
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We can review your account and discuss available options
Early contact helps prevent escalation.
When to contact us
Contact our billing team at billing@better.co if:
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You believe a payment has been made but not allocated
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You need help understanding an overdue balance
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You’re experiencing difficulty making a payment
Please include your company name and invoice number (if available).