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Knowledge Base
Account Requests
Account Requests
Account requests cover changes or updates to your account details, access, or services.
Change Requests
Requesting Account or Service Changes
Cancellations & Terminations
Can you confirm that my cancellation has been processed?
Why have I been charged an early termination fee?
I’ve received a termination letter, what does this mean?
When will my service actually end?
What is my notice period for termination?
How do I cancel or terminate my service?
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After Cancellation
Do I need to return any equipment after termination?
Can I port or keep my number after terminating my contract?
Why do I still have an outstanding balance after cancelling?
Will I receive a final bill after termination?
