Can you confirm that my cancellation has been processed?

Yes. We can check your account to confirm whether your cancellation request has been received, processed, and when your service is due to end.

What we can confirm for you

We can confirm:

• Whether your cancellation request has been received

• The date the cancellation was logged

• Your notice period

• Your confirmed service end date

This ensures you have clarity on what’s happening and when.

What happens once a cancellation is processed

Once your cancellation is processed:

• Your notice period is applied

• Your service remains active until the end date

• Final billing is prepared after termination

You don’t need to take any further action unless you plan to keep or port your number.

If you haven’t received confirmation

If you:

• Haven’t received written confirmation

• Are unsure whether your request was logged

• Want reassurance that everything is in progress

Contact our Customer Services team and we’ll check this for you.

Why this check is important

Confirming cancellation status helps avoid:

• Misunderstandings about service end dates

• Unexpected billing

• Missed number porting opportunities