Can I port or keep my number after terminating my contract?

Yes. You can keep or port your number after terminating your contract, but the port must be requested while the service is still active.

Why timing matters

Your number needs to remain active in order to be ported. If the service ends before the port request is submitted:

• The number may be disconnected

• The number may no longer be eligible for porting

• In some cases, the number cannot be recovered

Requesting the port during the notice period avoids this risk.

When to request the port

If you plan to keep your number:

• Tell us before or during your cancellation notice period

• Do not wait until the service end date

• Keep the service active until the port completes

We can help coordinate the timing so the transition is smooth.

What happens after the port completes

Once the port is finished:

• Your number moves to the new provider

• It’s safe to let the old service end

• No further action is required for the number

If your service has already ended

If the service has already been terminated:

• Contact us as soon as possible

• We’ll check whether the number can still be ported

• If not, a new number may be required

What to do next

If keeping your number is important:

• Let us know early

• We’ll confirm the best timing and next steps