Do I need to return any equipment after termination?

If you’re using leased equipment, it does need to be returned after termination. We can confirm what equipment applies to your account and provide return instructions if needed.

When equipment needs to be returned

Equipment usually needs to be returned if:

• It is leased or provided as part of your service agreement

• The contract specifies return on termination

Owned equipment does not normally need to be returned.

What equipment this applies to

This can include:

• Handsets

• Routers or network devices

• Other leased hardware provided with the service

We’ll confirm exactly what applies to your account.

How returns work

If equipment needs to be returned:

• We’ll provide return instructions and any reference details

• Equipment should be returned in line with the guidance provided

• Failure to return equipment may result in additional charges

What to do next

If you’re unsure:

• Whether you have leased equipment

• What needs to be returned

• How to arrange a return

Contact our Customer Services team and we’ll check this for you.