How do I cancel or terminate my service?

To cancel or terminate your service, you need to submit a cancellation request in line with your contract terms. Once received, we’ll confirm your notice period and service end date.

How to submit a cancellation request

Cancellations must be submitted:

• In writing, or

• Through our Customer Services team

This ensures the request is formally logged and processed correctly.

What happens after you request cancellation

Once your request is received:

• We’ll confirm that the cancellation has been logged

• Your notice period will be applied

• We’ll confirm your service end date

• Any final charges will be outlined

You’ll receive confirmation so you know exactly what to expect.

Important things to know

• Your service remains active during the notice period

• Billing continues until the service end date

• Final invoices may be issued after the service ends

If you’re planning to keep or port your number

If you want to keep your number:

• The port must be requested while the service is still active

• Let us know as early as possible so we can help coordinate this

When to contact us

Get in touch if:

• You’re unsure how to submit your cancellation

• You want confirmation that your request has been received

• You need help understanding your next steps

We’ll guide you through the process and confirm everything for you.