What is my notice period for termination?

Notice periods are typically 30 days, but this can vary depending on your contract. We can check your account and confirm the exact notice period that applies to you.

How notice periods work

• The notice period is defined in your contract or service agreement

• It begins once your cancellation request is formally received

• Your service remains active during the notice period

Billing continues until the notice period ends.

Why notice periods vary

Your notice period may differ based on:

• The type of service or plan you’re on

• The length and terms of your contract

• Any agreed variations or amendments

Because of this, the exact notice period must be confirmed per account.

What happens during the notice period

While your notice period is active:

• Your service continues as normal

• You can still port your number if required

• Any final arrangements can be completed

How to confirm your notice period

If you want to:

• Confirm how long your notice period is

• Check when your notice period ends

• Understand how it affects billing

Contact our Customer Services team and we’ll confirm this for you.