Requesting Account or Service Changes

You can request changes to your account or service at any time by letting us know what you’d like to update.
We’ll make sure your request is passed to the correct team and processed as quickly as possible.

Types of changes we can help with

We can assist with requests including:

• Updates to company or contact details

• Adding or removing users

• Changes to service configuration

• Billing detail updates

• Service upgrades or downgrades

• Primary contact changes (approval required)

Each request is reviewed and routed to the appropriate team.

How change requests are handled

Once your request is received:

• Billing-related changes are sent to our Billing team

• Service or technical changes are sent to our Technical or Customer Support team

We’ll confirm next steps and let you know if any additional information or approval is required.

How long changes take

Most account and service changes are completed within 1–3 working days, depending on the type of request.

If a request requires additional review or approval, we’ll keep you informed.

After changes are applied

Once your change has been completed:

• We’ll confirm when the update has taken effect

• Ongoing support will continue through our Customer Support team

• Any future requests can be raised in the same way

Contact customer service

To request a change or ask a question, contact our Customer Service team at
customerservice@better.co

Please include your company name and site details so we can assist you as quickly as possible.