Will I receive a final bill after termination?
Short answer
Yes. After your service ends, you may receive a final bill that includes charges up to the termination date and any outstanding fees. Once the final invoice is issued, no further billing will occur.
What is included in the final bill
Your final bill may include:
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Charges up to your service end date
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Any usage billed in arrears
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Early termination fees, if applicable
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Any outstanding balances from previous invoices
All charges are based on your contract terms.
When the final bill is issued
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Final invoices are usually generated after the service has ended
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In some cases, billing adjustments may delay the final invoice
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This does not mean your account is still active
Once issued, the final bill confirms closure of billing.
Where to find your final invoice
Final invoices are available:
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In the BillNow platform, where all invoices are stored
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As a PDF sent to your nominated billing email address
BillNow is the quickest way to view or download your final invoice.
If you’re unsure whether a final bill has been issued
Contact our billing team if:
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You can’t see a final invoice yet
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You’re unsure whether billing is complete
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You need help locating the document
We’ll check this for you and confirm the status.