Why have I been charged an early termination fee?

Early termination fees apply if a service is cancelled before the end of the agreed contract term. The fee covers the remaining contractual commitment as outlined in your agreement.

When early termination fees apply

An early termination fee may be charged if:

• The service is cancelled before the contract end date

• The contract includes a minimum term

• Cancellation occurs outside of any agreed break clauses

These fees are part of the original contract terms.

How the fee is calculated

Early termination fees are typically based on:

• The remaining time left on the contract

• The monthly service charges still due

• Any applicable discounts or adjustments

We can review your contract and explain the calculation in detail.

When you won’t be charged

You may not be charged an early termination fee if:

• The contract term has already ended

• You are cancelling within agreed contractual conditions

• A specific waiver has been applied

This depends on your individual agreement.

What to do if you have questions

If you:

• Don’t recognise the charge

• Want a breakdown of the fee

• Need confirmation of your contract terms

Contact our billing or Customer Services team and we’ll walk you through it.