Where are invoices sent and can I change the billing email address?

Invoices are sent to the nominated billing email address on your account. This can be updated if needed, subject to confirmation from the main contact on the account.

Where invoices are sent

• Invoices are issued to the billing email address recorded on your account

• All invoices are sent in PDF format

• If multiple people need visibility, the billing email can be a shared inbox

Can I change the billing email address?

Yes. To update the billing email address:

• We require written confirmation from the main contact on the account

• Once updated, all future invoices will be sent to the new billing email

This helps protect account security and ensures invoices reach the correct recipient.

Why haven’t I received my invoice?

If you haven’t received your invoice:

• Check that the correct billing email is set on your account

• Check your junk or spam folder

• Ensure billing@better.co is added to your safe senders list

Invoices are issued two weeks before the first working day of the month.

When to contact us

Contact our billing team at billing@better.co if:

• You need to change the billing email address

• You’re unsure which email invoices are sent to

• You haven’t received an invoice and the steps above haven’t resolved it

Please include your company name and invoice number (if available).