How are credits, rebates, or adjustments applied to my account?
Short answer
Credits, rebates, and adjustments are applied to your account balance and are used to reduce future charges or outstanding invoices. They may appear on the same invoice or on a later billing period.
How credits and rebates are applied
Credits or rebates may be applied when:
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A billing adjustment is made
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A rebate or incentive is issued
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A service change results in a credit
Once applied, the credit reduces the balance owed on your account.
Where credits appear
Credits may appear:
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As a separate line item on an invoice
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On a subsequent invoice rather than the original one
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As a balance adjustment rather than a refund
This depends on timing and how the adjustment was processed.
What to expect
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Credits are not usually paid out unless a refund has been agreed
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Credits will automatically be applied against future invoices where applicable
What you can check
Before contacting us:
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Review recent invoices for credit line items
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Check whether the credit appears on a later invoice
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Compare invoice totals before and after the adjustment
When to contact us
Contact our billing team at billing@better.co if:
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You’re unsure whether a credit has been applied
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A rebate or adjustment doesn’t appear as expected
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You believe a credit is missing
Please include your company name and invoice number (if available).