When will a refund be issued and how will I receive it?
Short answer
Learn when refunds are issued, how they are processed, and how long they take to appear.
When refunds are issued
Refunds may be issued when:
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An overpayment has been made
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A billing error has been identified and agreed
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A service change results in a refundable balance
In many cases, credits are applied instead of issuing a refund.
How refunds are processed
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Refunds are usually returned to the original payment method
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Processing times vary depending on the payment provider
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Once processed, it may take several working days for the refund to appear
Credits vs refunds
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Credits reduce future invoices or outstanding balances
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Refunds return funds directly to your payment method
Credits are often applied first unless a refund has been specifically agreed.
What you can check
Before contacting us:
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Check recent invoices for applied credits
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Review your payment method for pending refunds
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Allow time for processing based on your payment provider
When to contact us
Contact our billing team at billing@better.co if:
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A refund has been agreed but not received
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You’re unsure whether a balance was credited or refunded
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You need confirmation of a refund status
Please include your company name and invoice number (if available).