How do I understand the line items and fees on my invoice?
Short answer
Each line item on your invoice represents a specific service, charge, or adjustment. Some services are billed separately and may appear as individual line items.
What invoice line items usually include
Invoice line items may include:
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Recurring service charges
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One-off setup or adjustment fees
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Pro-rated charges for part of a billing period
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Credits, rebates, or reimbursements (these may appear on a separate invoice or later billing period)
Why some line items or fees look unfamiliar
You may see unfamiliar line items because:
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Services are billed separately rather than as a single total
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Admin or system fees apply to certain services
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Charges and credits are shown on different invoices
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Services are billed in advance or in arrears
What you can check
Before contacting us, you can:
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Review the service description shown next to each line item
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Check the billing period dates for each charge
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Compare the invoice to a previous one to spot changes
When to contact us
Contact our billing team at billing@better.co if:
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You don’t recognise a line item
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A charge doesn’t match the service you’re using
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You’d like a plain-English breakdown of your invoice
Please include the invoice number so we can review this quickly.