Why does it look like I’m being billed twice?

You are not being billed twice for the same service. This usually occurs when multiple services, billing periods, or charge types are shown together on one invoice.

Common reasons this can happen

Invoices may appear to show duplicate charges when:

• Multiple services are billed separately

• Charges cover different billing periods

• Pro-rated charges appear alongside recurring charges

• Adjustments or credits are shown next to standard charges

What you can check

Before contacting us, you can:

• Compare the service names listed on the invoice

• Check the billing period dates for each line item

• Review whether one charge is pro-rated and the other is recurring

• Compare the invoice with a previous one to spot differences

What to expect

It’s normal to see several charges on a single invoice, particularly when services are added, changed, or upgraded.

When to contact us

Contact our billing team at billing@better.co if:

• You believe the same service has been charged twice

• The billing periods overlap incorrectly

• A charge doesn’t match the service shown

Please include the invoice number so we can review this quickly.