Can invoices be resent by email?

Yes. We can resend invoice copies to the nominated billing email address on your account, including final invoices issued after cancellation.

How invoices are sent

• Invoices are always sent in PDF format

• They are sent to the billing email address on file

• This applies to both regular and final invoices

Which invoices can be resent

We can resend:

• Monthly invoices

• Previous historic invoices

• Final invoices issued after cancellation or termination

There’s no limit on which invoice can be resent.

What information helps

To help us locate the correct invoice quickly, please provide:

• The invoice number, or

• The billing period you’re looking for

This is especially helpful for final invoices.

Alternative: BillNow access

All current and historic invoices are also available in the BillNow platform, where you can:

• View invoices

• Download PDFs instantly

This is the quickest way to retrieve invoices.

When to contact us

Contact our billing team if:

• You need an invoice resent

• You can’t access BillNow

• You’re unsure whether a final invoice has been issued

We’ll locate the document and resend it for you.