Understanding the Annual Price Increase

Better Comms conducts an annual structured pricing review each year. This article explains why prices increase, what is changing, and what stays the same.

Why does Better Comms increase prices annually?

Our annual price review exists to ensure we can continue delivering the same quality of service, support, and investment in improvements that our customers rely on. Cost pressures across our supply chain — including suppliers, systems, utilities, and staffing — increase each year.

Rather than reduce service levels or cut support, we make a responsible annual adjustment to sustain and improve what we provide.

This is not a reactive decision. It is part of a structured annual review that allows us to:

• Maintain service quality
• Continue investing in improvements
• Support long-term stability for our customers

What is changing from 1st April 2026?

The price increase is effective from 1st April 2026 and applies to service charges only. There are two groups of customers:

• Customers whose increase is calculated in line with the Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%
• Customers whose increase is a fixed 5%

Your notification email confirmed which group applies to your account and your new charges.

What is not changing?

The following remain exactly the same:

• Service quality
• Support access and response times
• Payment schedule
• Account management

Does this affect my system rental?

No. Your system rental is invoiced by your third-party finance provider and is not affected by this increase. The adjustment applies to Better Comms service charges, support, and call charges only.

Does this affect my rebate?

No. If you currently have an active Network Service Rebate this is not affected by the price increase. Credits are excluded from the adjustment.

Was I notified in advance?

Yes. All customers were sent notification of the price increase on 27th February 2026, in line with our terms and conditions which state:

The Supplier reserves the right on not less than one months' notice to adjust the prices of some of its products and services with effect from April each year in line with the Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%.

I did not receive the notification email

If you did not receive the notification email contact our billing team and we will:

• Confirm the email address it was sent to
• Resend the notification
• Provide a full breakdown of how the increase affects your account

When to contact us

Contact our billing team if:

• You have questions about how the increase affects your specific account
• You would like a full cost breakdown showing your new charges
• You did not receive your notification email
• You have a concern you would like to discuss