How often are invoices issued and when should I expect them?

Invoices are issued monthly and are usually sent around two weeks before the first working day of the month.
If you cancel or terminate a service, you may still receive a final invoice after your service ends to reflect any remaining charges, adjustments, or credits.

Invoice timing explained

• Invoices are generated on a monthly basis

• They are usually issued in advance of the billing period

• All invoices are sent in PDF format to the nominated billing email address

When a service is cancelled or terminated, invoicing does not always stop immediately. A final invoice may be issued after the service end date to account for billing adjustments.

What this means for you

You should expect to receive your invoice:

• Around two weeks before the first working day of each month

• At the billing email address listed on your account

If you receive invoices for multiple services, they may appear on the same invoice or as separate invoices depending on how services are billed.

What this means if you’ve cancelled your service

If you have cancelled or terminated a service, you may still receive one final invoice. This is normal and may include:

• Pro-rated charges up to the service end date

• Charges covering any notice period (if applicable)

• One-off charges, such as early termination fees (if applicable)

• Credits or adjustments applied after cancellation

This final invoice may be issued after your service has ended, depending on where the cancellation falls in the billing cycle.

What this means if you’ve cancelled your service

If you have cancelled or terminated a service, you may still receive one final invoice. This is normal and may include:

• Pro-rated charges up to the service end date

• Charges covering any notice period (if applicable)

• One-off charges, such as early termination fees (if applicable)

• Credits or adjustments applied after cancellation

This final invoice may be issued after your service has ended, depending on where the cancellation falls in the billing cycle.

When to expect your final invoice

You should expect your final invoice:

• On the next regular invoice run after your service ends, or

• In the billing cycle following your cancellation, if adjustments are required

In some cases, this means you may receive:

• One last invoice after cancellation, or

• A final invoice that looks different from previous invoices

This does not mean your service is still active.

What to do if you haven’t received your invoice

Before contacting us, please:

• Check your junk or spam folder

• Confirm the billing email address on your account

• Ensure billing@better.co is added to your safe senders list

Final invoices may take slightly longer to generate if adjustments or credits are being applied.

When to contact us

Contact our billing team at billing@better.co if:

• You’re unsure whether you’ve received your final invoice

• You’ve cancelled your service and don’t understand when the last invoice will be issued

• You believe a final invoice is missing

Please include your company name and the relevant billing period so we can help quickly.