Will my number or service change as part of the upgrade?
Short answer
No. Your existing phone number stays the same unless you have specifically requested a change as part of the upgrade.
What stays the same during an upgrade
In most upgrades:
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Your phone number remains unchanged
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Your existing service continues to work
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Your setup, routing, and configuration stay in place
The upgrade applies to features, capacity, or plan level — not your number.
When a number might change
A number would only change if:
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You’ve requested a new number as part of the upgrade, or
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The upgrade specifically requires a number change (this is rare and would be agreed in advance)
If this applies, you’ll be informed before any changes are made.
Will there be any disruption?
Typically, no.
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Most upgrades are applied without interruption
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If a brief service change is required, we’ll confirm this ahead of time
What to do if you’re unsure
If you want to:
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Confirm whether your number is affected
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Check what’s included in your upgrade
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Understand how the change applies to your service
Contact our support team and we’ll confirm the details for you.