Why has my number port been delayed?

Number ports are usually delayed if your previous provider rejects the request or needs more information. This is commonly due to incorrect account details, outstanding balances, or missing authorisation.

Common reasons for port delays

Ports are often delayed because:

• Account details don’t match
  The account name, address, or business name must exactly match what your previous provider has on file.

• Outstanding balance with the old provider
  Some providers will not release a number if there is unpaid billing.

• Missing or incorrect Letter of Authority (LOA)
  Porting requires a signed authorisation. Errors or missing signatures can cause rejection.

• Additional verification required
  Your old provider may request a recent bill, account number, or further confirmation.

What happens if a port is rejected

• We receive a rejection reason from the losing provider.

• The port is paused until the issue is resolved.

• No changes are made to your live service during this time.

What you may need to do

Depending on the rejection reason, we may ask you to:

• Confirm or correct your account details

• Clear an outstanding balance with your previous provider

• Re-sign or update your porting authorisation

• Provide a recent invoice or account reference

Once updated, we’ll resubmit the port request.

Will this affect my service?

No.

• Your service can remain live using a temporary number if needed.

• Your existing number will continue working with your old provider until the port completes.

What to do next

If your port is delayed:

• Contact our support team

• We’ll explain the exact reason for the delay

• We’ll confirm what’s needed and keep you updated until completion