Who is my onboarding contact and how do I get support?

You’ll be supported by our dedicated onboarding team throughout the onboarding process. A team member will be in touch to introduce themselves, if they haven’t already.

Your onboarding support

During onboarding:

• A member of our onboarding team oversees your setup

• They coordinate installation, network services, and next steps

• They act as your main point of contact until go-live

You don’t need to manage the process yourself.

How to get in touch

If you need to contact the onboarding team:

• You can call our main number and select the Installs option

• Or email onboarding@better.co

We’ll make sure your query reaches the right team.

When to contact the onboarding team

You should contact us if:

• You have questions about installation or setup

• You’re unsure what stage your onboarding is at

• You’ve been asked for information and need clarification

What happens after go-live

Once your service is live:

• Ongoing support moves to our Support team

• We’ll confirm how to get help if you need it in future