What happens to my service during the porting process (downtime)?

In most cases, there is little to no downtime during a number port. There may be a short interruption—usually just a few minutes—while the number switches between providers.

What to expect during the port

• Your existing number stays active with your old provider until the port completes

• On the port date, the number transfers automatically

• Calls may briefly drop while the switch takes place

This interruption is typically very short and resolves on its own.

Will my service stop working?

No.

• Your service remains set up and ready

• If your service is already live, it may continue using a temporary number until the port completes

• Once the port finishes, your number routes through the new service automatically

How to reduce disruption

To minimise any impact:

• Keep your old service active until the port is confirmed complete

• Avoid making major changes on the port day

• Let your team know there may be a brief interruption

If something doesn’t work after the port

If you notice issues such as:

• Calls not connecting

• Inbound or outbound issues after the port time

Contact our support team and we’ll check the port status and resolve it quickly.

Reassurance

Short interruptions during porting are normal and expected. They do not mean your service has failed or that the port was unsuccessful.