What happens during onboarding?
Short answer
During onboarding, we set up your services, arrange installation, and manage any number transfers or network requirements needed to prepare you for go-live. Our onboarding team oversees the process from start to finish.
What onboarding includes
Onboarding typically includes:
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Setting up your services
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Arranging an engineer visit for installation
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Managing network requirements and number transfers
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Coordinating with third-party suppliers where required
Your onboarding team manages these steps and keeps the process moving.
What happens during setup
During setup, our engineer will:
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Install and configure your VoIP phone system
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Connect handsets and supporting equipment
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Test inbound and outbound calls
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Confirm everything is working before handover
What happens after installation
Once installation is complete:
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Any remaining services are finalised
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Network services and number transfers continue where applicable
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You’ll be contacted to confirm next steps
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You’ll receive confirmation once your service is live
When to contact us
Contact our onboarding team onboarding@better.co if:
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You’re unsure what stage your onboarding is at
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You have questions about installation or setup
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You’ve been asked for information and need clarification