What do I need to do to port my number from my previous provider?

To port your number, we need accurate account details from your previous provider and a signed authorisation. Once this is submitted, we manage the porting process for you.

Information required to port your number

To avoid delays, please provide:

• Exact account name and address
  These must match what your previous provider has on file.

• The number or numbers to be ported

• Account number or recent invoice (if available)
  This helps the losing provider verify the request.

• Signed Letter of Authority (LOA)
  This authorises us to request the number transfer on your behalf.

What happens after submission

Once we have the required information:

• We submit the port request to your previous provider

• They review and either approve or request clarification

• Once approved, a port date is scheduled

You don’t need to contact your old provider unless they specifically request information.

How long does it take?

Port timelines depend on the losing provider, but once approved:

• A port date is agreed

• Most ports complete during standard business hours

We’ll keep you informed if there are any updates or issues.

Important reminders

• Do not cancel your old provider before the port completes

• Ensure all details are accurate to prevent rejection

• Keep your old service active until the transfer is finished

When to contact us

Get in touch if:

• You’re unsure which details to provide

• You need help completing the authorisation

• You want an update on the port progress

We’ll guide you through it and handle the rest.