What can delay onboarding or go-live?
Short answer
Delays to onboarding or go-live are usually caused by third-party factors such as broadband installation timelines, infrastructure work, or supplier dependencies. If a delay occurs, our onboarding team will keep you informed and advise on next steps.
Common causes of delays
Onboarding or go-live may be delayed due to:
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Broadband installation or activation timelines
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Infrastructure or site readiness issues
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External supplier or network provider dependencies
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Number transfer or porting requirements
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Access issues on the scheduled installation date
These factors are often outside of our direct control.
What happens if there is a delay
If a delay occurs:
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Our onboarding team will manage the situation
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You’ll be contacted with an update if timelines change
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Any required next steps will be clearly explained
We’ll always let you know if something is needed from you.
What you can do to help avoid delays
To help keep onboarding on track:
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Ensure your site is ready for installation
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Have broadband available where required
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Keep delivered equipment safe and accessible
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Let us know early if installation dates need to change
Contact the onboarding team
If you’re concerned about a potential delay or want an update on progress, contact our onboarding team at onboarding@better.co.
Please include your company name and site details so we can assist quickly.