Understanding Your First Invoice

Your first invoice from Better Comms may look different to what you expected. This article explains what to look out for and why.

You will receive two separate invoices

From day one you will receive two invoices each month:

• One from your finance provider covering your system rental
• One from Better Comms covering your network services and rebate

This is completely normal and applies to all customers.

Why your first invoice may be higher

Your first Better Comms invoice may include a part-period charge. This covers the days between your installation date and the start of your first full billing month.

After this, your invoices will show a single month's charges only.

Your first invoice from your finance provider

Your first invoice from your finance provider will also be higher than your usual monthly rental. This is because it includes:

• Your first month's rental
• An administration or documentation fee (typically £150 + VAT)

Better Comms will reimburse you for this administration fee. Please raise an invoice to Better Comms for the amount and we will arrange payment.

When will I receive my first invoice?

Your first Better Comms invoice is issued the month after your installation, with payment taken in the first working week of the following month.

Where can I view my invoices?

All invoices and credit notes are available in your BillNow customer portal.

Contact our billing team if:

• You do not have access to BillNow
• You have not received your activation email
• You have questions about charges on your first invoice

We will help you get access and talk you through anything that is unclear.