My service is live but my number hasn’t ported, what’s happening?
Short answer
This is normal during setup. Your service can be live using a temporary number while your existing number is still with your previous provider. Once the port completes, your number will move across automatically.
Why this happens
Number porting and service activation are two separate steps:
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Your phones or service can be set up and tested before the port completes
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Your existing number remains active with your old provider until the agreed port date
This allows your service to be ready without waiting for the port to finish.
What is a temporary number?
A temporary number:
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Allows you to make and receive calls during setup
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Is only known internally and not shared publicly
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Is automatically replaced once your number ports
No action is required to switch from the temporary number.
What happens when the port completes
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Your existing number automatically replaces the temporary number
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Calls and routing move across with no additional setup
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There may be a short interruption (usually a few minutes) during the switch
Do I need to do anything?
No.
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The transfer happens automatically
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There’s no need to change settings or reconfigure your service
When to contact us
Get in touch if:
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Your port date has passed and the number hasn’t moved
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You’re unsure which number is currently active
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You need confirmation of the port status
We’ll check this for you and provide an update.