How long does onboarding take?
Short answer
Onboarding typically takes up to four weeks, provided there are no unforeseen delays. This timeframe allows for installation, network setup, and any required number transfers.
What affects onboarding timelines
The overall onboarding duration can vary depending on:
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Engineer availability and installation dates
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Broadband readiness at your site
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Number transfers or network configuration requirements
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Third-party supplier dependencies
Our onboarding team coordinates these steps to keep things moving.
What happens during this time
During the onboarding period:
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Installation is scheduled on a date that works for you
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Services are configured and tested
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Any network or number-related tasks are progressed
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You’ll be contacted if further information is required
If your onboarding takes longer
In some cases, onboarding may take longer due to external factors outside of our control, such as infrastructure work or supplier delays. If this happens, our onboarding team will keep you informed and advise on next steps.
Contact the onboarding team
If you have questions about your onboarding timeline, you can contact our onboarding team at onboarding@better.co.
Please include your company name and site details so we can help you more quickly.