Do I need to cancel my old provider before the port completes?

No. You should not cancel your old provider before the port completes. Cancelling early can cause service disruption or result in your number being lost and no longer portable.

Why you shouldn’t cancel early

Your number must remain active with your previous provider in order to be ported. If the service is cancelled too soon:

• The number may be disconnected

• The port request may fail or be rejected

• In some cases, the number cannot be recovered

Keeping the service active ensures the port can complete successfully.

When is it safe to cancel?

You should only cancel your old service after the port has fully completed and you’ve confirmed:

• Calls are working correctly on your new service

• Your number is active with us

At that point, the number has transferred and is safe.

What happens if you’ve already cancelled?

If the service has already been cancelled:

• Let us know as soon as possible

• We’ll check whether the number is still eligible to be ported

• In some cases, a new number may be required

What to do if you’re unsure

If you’re not certain whether to cancel:

• Contact our support team

• We’ll confirm your port status and advise on next steps