Can you check the status of my port or upgrade order?

Yes. We can check the current status of your number port or service upgrade and confirm where it is in the process, including any next steps.

What we can check for you

We can confirm:

• Whether your port or upgrade request has been received

• The current status (pending, approved, scheduled, or delayed)

• Any outstanding requirements needed to progress

• The expected completion or activation date, if available

Port orders

For number ports, we can:

• Confirm if the request has been approved by your previous provider

• Check the scheduled port date

• Explain any delays or rejections and what’s needed to resolve them

Upgrade orders

For service upgrades, we can:

• Confirm whether the upgrade is immediate or scheduled

• Check the activation date

• Explain how the change affects your service or billing

What information helps

When contacting us, it’s useful to provide:

• Your company or account name

• The number being ported (if applicable)

• The type of upgrade or change requested

This allows us to locate the order quickly.

When to contact us

Get in touch if:

• You haven’t received an update

• A scheduled date has passed

• You’re unsure what’s happening next

We’ll check the status and keep you informed.